Privacy policy
Let's Lucky is dedicated to ethically managing your personal information and takes your privacy very seriously. How we gather, utilize, and safeguard your information is described in our Privacy Policy. To help you make wise decisions regarding your data, we advise you to thoroughly read it.
Information we collect
When you use our platform, we gather specific data to improve your gaming experience. Our objective is to satisfy your demands while upholding openness and preserving your confidence.
The personal information we may collect and process includes, but is not limited to:
- Your personal information when you register an account or submit data through the website or email, such as your name, date of birth, email address, and phone number.
- Any correspondence with us through the website, email, live chat, or other communication channels.
- Your account transaction history
- Website login information and related details, including traffic data, GeoIP location, browser and device data, activity logs, and other technical information collected by our system.
- Documents or proofs are requested to verify your account, process deposits or withdrawals, or conduct anti-fraud checks, as required by law or our internal procedures. This may include passport scans, payment slips, or bank statements.
- Responses to surveys or other customer feedback requests.
How we can use your information
We use the personal information we collect to provide and improve our services. Specifically, your data may be processed for the following purposes:
- Processing bets and transactions, including payments made through credit cards or online payment systems.
- Delivering gaming services and related features available on our website.
- Providing customer support, including assistance with account setup and management.
- Carrying out identity verification and security checks.
- Sharing information about promotional offers, or offers from selected partners, if you have given explicit consent to receive such communications.
- Meeting legal obligations, including compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
- Monitoring and reviewing transactions to detect and prevent fraud, misuse of services, money laundering, or other prohibited activities.
- Assessing customer trends through market research and surveys (participation is voluntary).
- iConducting research and statistical analysis based on aggregated data.
Data retention
Both you and the Casino have the right to close your player account at any time. After an account is closed, we will retain personal data for the period required by law. This information may only be used if requested by relevant authorities in connection with financial or tax inquiries, fraud investigations, money laundering checks, or other legal matters.
We may also keep anonymized data for purposes such as improving our content and marketing communications. This data does not involve automated decision-making and cannot be linked back to individual players.
In line with anti-money laundering regulations applicable in licensed gaming jurisdictions within the European Union, we are required to keep player registration details and related account data for at least five years following the last transaction or the closure of an account. For this reason, requests to delete data before this period has ended cannot be fulfilled.
If you have any questions about this policy, you can always get in touch with us via email.
